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 채용제목 |
콜센터(승차공유서비스사) Operation Manager (지원마감) |
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| 회사소개 |
글로벌 비지니스 서비스 기업 |
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업무내용
자격요건 |
[담당업무]
- Hiring, training, coaching, and leading call center representatives as they provide support for customers.
- Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
- Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
- Assisting other management team members in identifying trends and establishing call center goals.
- Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
- Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Taking on other tasks or projects to support employees, other managers, and call center operations.
- 월~금 : 9-18 operation hours
[자격조건]
- High school diploma or equivalent.
- More education or experience in a related field may be preferred.
- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
- Knowledge of management principles and familiarity with company products, services, and policies.
- Strong coaching and leadership skills, Ability to motivate employees.
- Decisiveness and attention to detail.
- Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
- 영어 최소 B2 (Business Level)
[전형절차]
- 서류 및 면접
[제출서류]
- 이력서, 경력 중심의 자기소개서
- 이메일 접수시 제목에 '콜센터(승차공유서비스사) Operation Manager-오영석상무앞' 반드시 명시
- 이메일 : associate@dreamhr.com |
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| 직급/직책 |
매니저 |
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| 담당자 |
담당컨설턴트: 오영석 상무
연락처: 02-508-1603 |
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