전체채용공고
Job Description
채용제목
After-Sales Service & Customer Quality Manager (
지원마감
)
회사소개
글로벌 최고의 명품패션 브랜드사
업무내용
자격요건
[담당업무]
- Ensures management & execution of After Sales service in APAC on all categories of products (LG/SLG/RTW/ Shoes/Accessories) as per defined policy and quality standards
- Collects, analyzes and assess claims + Update /maintain claims follow-up in the system
- Manages relationships with the stores/online of the zone as far as service execution is concerned and quality standards in order to support the After Sales offer.
- Is the referent for all stores & online as far customer quality and after-sales questions/topics are concerned
- Ensures repair centers (Local or region) proceed in a compliant manner with quality standards & expectations
- Is accountable for repair lead-time and service level in Korea (monthly reporting & analysis)
[자격요건]
- Bachelor degree
- 5+ years experience in a retail environment with emphasis on operations, store management or manufacturing environment
- Outstanding organization skills and attention to detail.
- Experience in working independently and leading projects
- Strong communication, interpersonal and problem solving skills, ability to work across functional areas
- Computer skills
[전형절차]
- 서류 및 면접
[제출서류]
- 이력서, 경력 중심의 자기소개서
- 이메일 접수시 제목에 'AS&Quality Manager-권응주 부사장앞' 반드시 명시
- 이메일 : associate@dreamhr.com
직급/직책
과~차장급
담당자
담당컨설턴트: 권응주 부사장
연락처: 02-508-1092