전체채용공고
Job Description
채용제목
BPO사업의 DPE (Delivery Project Executive) (
지원마감
)
회사소개
글로벌 비지니스 서비스 기업
업무내용
자격요건
[Job Description]
- Managing site delivery of large CRM account
- Delivery Metrics and contractual SLA management
- Day to day Client management
- Lead all client and internal calls for the process, single point of contact
- Direct Workflow, Training, and other shared services for optimum functioning of account
- Single point of contact for all financial decisions regarding the account
- Manage attrition and career planning of all employees within span of control
- Grow account strategically to increase top line for the organization
- Manage and improve profitability of the account
[Requirements]
- 10+ years’ experience
- Strong financial management acumen. Understanding of P&L
- Strong understanding of contracts and key BPO dynamics governing them
- Strong customer service orientation and client management skills
- Robust experience of driving key customer metrics like NPS
- Fundamentally a strong people manager. Should be able to guide a team to succes
- Business Level English skills
[전형절차]
- 서류 및 면접
[제출서류]
- 이력서, 경력 중심의 자기소개서
- 이메일 접수시 제목에 'DPE-오영석상무앞' 반드시 명시
- 이메일 : associate@dreamhr.com
직급/직책
부장~임원
담당자
담당컨설턴트: 오영석 상무
연락처: 02-508-1603