전체채용공고
Job Description
채용제목
Enablement Manager (
지원마감
)
회사소개
글로벌 비지니스 서비스 기업
업무내용
자격요건
[Job Description]
- Implement Global SW Company defined sales enablement plans ? including yearly strategy plans, activities, results, communication
plan and measurable outcomes.
- Figure out training needs by observing sales interactions; studying trending areas of improvement as identified through the quality
programs, OKR results in reports.
- Proactively communicate regular status reports/briefings highlighting outcomes based on established critical metrics.
- Govern implementation of global enablement programs for the target sales audience; lead and manage the regional implementation of
these end-to-end
- Actively partner with Company for any regional customization of training materials
- Establish critical metrics in alignment with leadership to drive performance of the enablement team and use data to drive decision
making.
- Regularly update senior leadership and collect new requirements in line with the strategy.
- Effectively collaborate on training plans and deliveries in close partnership with other team members
- Govern the regional team to align with Company enablement strategies, key business OKRs (Objective and Key Result) and drive
uniform messaging.
- Staying abreast of the industry trends and bringing deep expertise, innovation to functional areas
- Work with the quality team and use root cause analysis to suggest corrective and preventive actions to the operations management
team to continually enhance the customer experience.
- Maintain reports and data to keep track of training effectiveness and performance.
[Requirements]
- Min. 5+ years’ experience in contact center industry
- Min. 2+ years’ experience leading sales LOB in contact center industry
- Strong understanding of training & quality in contact center industry
- Robust experience of driving key sales metrics
- Strong data analysis and reporting skill
- Business Level English skills
[전형절차]
- 서류 및 면접
[제출서류]
- 이력서, 경력 중심의 자기소개서
- 이메일 접수시 제목에 'Enablement Manager-오영석상무앞' 반드시 명시
- 이메일 : associate@dreamhr.com
직급/직책
과장~차장
담당자
담당컨설턴트: 오영석 상무
연락처: 02-508-1603